Door-to-warehouse courier with any active plan. No extra fee for the pickup itself.
Any account with an active storage plan (Starter, Basic, Extended or Family) can schedule a courier pickup. New customers schedule their first pickup as the final step of plan activation. Accounts without an active plan see the same form but the Schedule button is locked until a plan is selected.
Tbilisi and Batumi, every weekday between 10:00 and 20:00. Outside those city limits we accept items at the warehouse drop-off in Tbilisi — same plan, no extra step. New coverage zones are announced on this page when they open.
Pickup requires an active storage plan, but there is no separate pickup fee — the courier trip is included in the monthly plan price you already pay, regardless of how many items are in the window. Once an item sells, the standard 7% seller commission applies. Lifting heavy or oversized items (over 30 kg or one of the dimensions over 1.5 m) is by arrangement and may need a second-person crew.
Pickup slots open up to seven days in advance and are bookable in two-hour windows. Same-day pickup is available on a best-effort basis if you book before 11:00. We confirm the slot in-app within 60 minutes; you also receive an email summary.
Clothing, books, kitchenware, small electronics, decor, lamps, mid-size furniture (sofas, chairs, tables, shelving up to 1.8 m), bicycles, sporting goods, musical instruments, vinyl and CDs, and small appliances. We do not pick up perishables, hazardous chemicals, firearms, restricted medication or live animals; the full prohibited list appears in your storage agreement.
Log in to your Relomate account to pick a window. New here? Pick a plan first — it takes a couple of minutes and the first pickup is part of the same flow.